Maya picks up the thread
A new lead texts your line. Maya says who she is and asks one real question.
Maya, to the customer"Hi, I’m Maya, Pacific Coast Decks’ AI assistant. About how large is the deck?"
Piloting with deck, fence, patio & pergola builders
Every lead gets an answer. You decide what it costs.
Maya is the AI assistant on your business line. She answers new leads the way you would — and no price or date goes out until you approve the exact words.
SMSarah M.
Hi — we want to replace our deck. It’s about 400 square feet.
Hi, I’m Maya, Pacific Coast Decks’ AI assistant. Got it, about 400 square feet. Are you thinking wood or composite?
Composite. Roughly what does that run?
To Mike
Q12 · Ballpark neededSarah · Carlsbad · ~400 sq ft composite, removing existing wood deck.
Send a range and I’ll write it up for your approval.
$36–44k, standard access
Coming back as A13 to approve before Sarah sees it.
The lead texts at 7:40. You’re still on the job.
By the time you’ve washed up, they’ve messaged two other builders. Everyone says answer faster — nobody says how, with a nail gun in your hand.
An empty reply doesn’t hold anyone.“I’ll get back to you” buys a day, at best.
A guessed number is worse.Whatever you say from the truck is the price they hold you to.
Details go missing.Square footage, access, the dog, the HOA rule — gone by the walkthrough.
How it works
From the first text to your yes.
She writes up what she learned
When something needs you, it lands on your phone as a short brief — not a badge on an app.
Maya, to you"Sarah · Carlsbad · ~400 sq ft composite. She’s asking for a ballpark."
You answer in one line
Send your range, read it back the way the customer will, and approve. Nothing sends without your yes.
You, from the truck“A13 APPROVE”
The part that matters
The money and the calendar wait for you.
Maya handles the ordinary back-and-forth on her own. Anything with a number or a date comes to your phone first.
The customer and the question, up top
Who’s asking, which project, and the exact decision — in the first two lines.
The outgoing message, word for word
You read exactly what the customer would receive before it sends.
A receipt, not a notification
Every approval is recorded with a revision number, so “what did we tell her?” has an answer.
A22 · Visit time · Revision 2Sarah picked Thursday July 16, 2:00 PM.
She’d receive: “Pacific Coast Decks confirmed the site visit for Thursday July 16 at 2:00 PM Pacific.”
Reply A22 APPROVE, A22 CHANGE <new windows>, or A22 REJECT.
A22 APPROVE
Recorded. Reminder set for Thursday 8:00 AM, with a recovery path if nobody shows.
Where things stand
What Maya handles today.
Four things work now. Two still route through you on every job — the label says so.
Customer conversations
LiveDiscovery by text. Maya remembers what’s been said and keeps the thread on one next step.
Decisions sent to you
LiveA compact text with the customer context and the outgoing message attached.
Your ballpark, your words
You author itMaya organizes the scope. You supply the range; she sends only the revision you approved.
Visits you confirm
You confirm itMaya collects preferred windows. A visit is announced only after you approve the exact time.
And what she doesn’t.
Maya doesn’t price your work, book your calendar, or sign anything. That list is versioned and checked by the same build that ships this page. Read the registry.
Not included in the pilot
Automatic pricing
Direct calendar booking
Proposals & contracts
Signatures
Voice & email
Web chat
After a site visit, Maya organizes what’s known and asks you what the customer should hear next — she doesn’t decide it.
Before go-live
You’ll watch her work before your customers do.
Practice Mode runs on your services, your policies, and your voice. Nobody’s customer is on the other end.
Step 1
Confirm fit
Your trade, your area, and how leads reach you now.
Step 2
Set the facts
Services, policies, and what she must never answer alone.
Step 3
Run a practice job
A full conversation and one ballpark decision, using the real rules.
Step 4
Turn it on
Add billing, get your dedicated number, and give it out when you’re ready.
Straight answers.
What happens when I text the number?
Maya asks what you build, where you work, and your company name, then texts you a checkout link. Your account and dedicated number are set up right after checkout — that’s when the trial starts.
Does Maya tell people she’s AI?
Yes. She names herself as your AI assistant in her first reply, every time. The full SMS notice — message frequency, rates, STOP, HELP — rides her next message, or follows on its own if the conversation stalls early.
Will she quote a price on her own?
No. She organizes the scope and asks you for the range. The customer sees the revision you approved — change one word and that’s the version that sends.
Can she put something on my calendar?
Not in this pilot. She collects the customer’s preferred windows and shares the ones you give her. The visit is announced after you confirm the exact time.
What happens when she doesn’t know something?
She answers the part she can and sends you the rest as a direct question. She won’t invent a fact, a price, or a date to keep a conversation smooth.
What if I’m slow to answer her?
The customer gets an honest update instead of a made-up timeline, and your question stays open until you answer it.
Put Maya on your phone this week.
One text starts it: your trade, your area, and a setup link when you’re ready. No customer hears from Maya until you give out your number.