Customer
Maya
DeskForeman work item
Builder
A clean pilot handoff
Discovery, a builder-authored ballpark, a builder-confirmed visit, a tracked reminder, and an exact builder-approved post-visit handoff.
Customer initiates
Sarah · customer threadHi, we’re looking at replacing our deck. It’s around 400 square feet.
Maya · customer threadHi, I’m Maya, Pacific Coast Decks’ AI assistant. Got it — about 400 square feet. Are you considering wood or composite?
Builder authors and approves the ballpark
DeskForeman · builder threadSarah needs your call: Please author a customer-ready ballpark range and its assumptions. Project: Composite deck replacement · Carlsbad. I’ll use your answer only for this customer and project. Reply Q12 with what I should tell Sarah. Sarah · Carlsbad · about 400 sq ft composite. Remove the existing wood deck; barefoot comfort matters.
Mike · builder threadQ12 $36,000–$44,000 ballpark, assuming standard access and no structural surprises. This is planning guidance, not a final quote.
DeskForeman · builder thread[A13 v1] Review estimate: $36,000–$44,000 ballpark, assuming standard access and no structural surprises. This is planning guidance, not a final quote. Reply A13 APPROVE, A13 CHANGE <edits>, or A13 REJECT.
Mike · builder threadA13 APPROVE
Maya · customer threadPacific Coast Decks approved this ballpark: $36,000–$44,000 ballpark, assuming standard access and no structural surprises. This is planning guidance, not a final quote.
P.S. I’m Maya, Pacific Coast Decks’ AI assistant — message frequency varies and msg & data rates may apply. Reply STOP to opt out or HELP for help.
Customer accepts and shares visit preferences
Sarah · customer threadYes, that range works.
Maya · customer threadWhat days and time windows usually work for an on-site visit?
Sarah · customer threadThursday afternoon or Friday morning works.
DeskForeman · builder thread[Q21 v1] Customer: Sarah | Project: Composite deck replacement | Address: Carlsbad. Visit windows needed. Customer preference: Thursday afternoon or Friday morning works. Send one to four concrete day-and-time windows. Reply Q21 <windows>.
Mike · builder threadQ21 Thursday July 16 at 2:00 PM Pacific or Friday July 17 at 10:00 AM Pacific
Maya · customer threadThe builder offered these visit windows: Thursday July 16 at 2:00 PM Pacific; Friday July 17 at 10:00 AM Pacific. Which one works best for you?
The selected time still needs final builder confirmation
Sarah · customer threadOption 1, please.
DeskForeman · builder thread[A22 v1] Customer: Sarah | Project: Composite deck replacement | Address: Carlsbad. Final confirmation. Customer selected: Thursday July 16 at 2:00 PM Pacific. Customer effect: "Pacific Coast Decks confirmed the site visit for Thursday July 16 at 2:00 PM Pacific." Reply A22 APPROVE, A22 CHANGE <new windows>, or A22 REJECT.
Mike · builder threadA22 APPROVE
Maya · customer threadPacific Coast Decks confirmed the site visit for Thursday July 16 at 2:00 PM Pacific.
Reminder and post-visit handoff
Maya · customer threadReminder: your confirmed site visit is Thursday July 16 at 2:00 PM Pacific.
DeskForeman · builder thread[VLWD v1] Visit outcome needed for Thursday July 16 at 2:00 PM Pacific. Reply VLWD COMPLETE <notes> | NEXT <customer-ready message>, VLWD NO_SHOW | NEXT <message>, VLWD RESCHEDULE | NEXT <message>, or VLWD NOT_FIT | NEXT <message>. The NEXT message still requires a separate approval.
Mike · builder threadVLWD COMPLETE Existing framing is sound. The customer prefers composite decking and black rail. | NEXT Thanks for meeting today. Mike is reviewing the measurements; no proposal has been prepared yet.
DeskForeman · builder thread[AUZA v1] Post-visit next step. Customer effect: "Thanks for meeting today. Mike is reviewing the measurements; no proposal has been prepared yet." Reply AUZA APPROVE, AUZA CHANGE <full replacement message>, or AUZA REJECT.
Mike · builder threadAUZA APPROVE
Maya · customer threadThanks for meeting today. Mike is reviewing the measurements; no proposal has been prepared yet.
The current pilot records the coded outcome and sends only the exact builder-approved next step. It does not automatically prepare a proposal or contract.
A correction and a builder-only answer
The correction stays attached to the project while the builder-specific guarantee question waits for a coded answer.
The safe part is preserved; the guarantee is routed
Sarah · customer threadCorrection: it’s closer to 460 square feet, not 400. Can you guarantee the boards won’t get hot? We still like composite.
Maya · customer threadI understand you need a clear answer. Pacific Coast Decks needs to weigh in because warranty guidance is builder-specific. I’ve sent the question with the project details so you don’t have to repeat anything.
DeskForeman · builder threadSarah needs your call: What customer-ready answer should Maya give about heat and guarantees. Project: Composite deck replacement. I’ll use your answer only for this customer and project. Reply Q42 with what I should tell Sarah. Sarah corrected the deck to about 460 sq ft, kept composite, and asked for a heat guarantee.
When the builder has not answered
The customer gets an honest boundary while the coded builder question remains recoverable.
No guessed answer or invented deadline
Sarah · customer threadAny update on whether Friday morning works?
Maya · customer threadI understand you need a clear answer. Pacific Coast Decks needs to weigh in because visit timing should not be described as booked until the schedule is confirmed. I’ve sent the question with the project details so you don’t have to repeat anything.
DeskForeman · builder threadSarah needs your call: Is Friday morning available for this visit. Project: Composite deck replacement. I’ll use your answer only for this customer and project. Reply Q44 with what I should tell Sarah. Sarah is waiting on whether Friday morning is available.
Maya · customer threadI’m still waiting on Pacific Coast Decks’ answer. I don’t want to guess and give you the wrong information.
P.S. I’m Maya, Pacific Coast Decks’ AI assistant — message frequency varies and msg & data rates may apply. Reply STOP to opt out or HELP for help.
DeskForeman · builder threadSarah is still waiting on this: Is Friday morning available for this visit. Reply Q44 with the answer, or take over if you want to handle it directly.
What is deliberately absent
No automatic pricing, calendar booking, proposals, contracts, or signatures — they’re not included in the current pilot, so they don’t appear here.
Want to test this against your own jobs?
Practice Mode runs on your services, your policies, and your voice before any customer hears from Maya.